Customer Support

This section provides a comprehensive set of tools and information for diagnosing and fixing problems relating to your use of POLi™

The check list below provides a quick outline of the necessary steps to successfully install and initiate POLi payments.

POLi Check List

In order to use POLi you need to have the following:

The correct configuration and settings on your computer in order to install the POLi software. Click here to see if your computer is ready to use POLi.
An existing savings or cheque account with one of the supported POLi banks. Click here to find out if your bank is supported by POLi.
You have 'Pay Anyone' or '3rd Party' payments functionality activated on your account.
If you are ready to proceed, then click here to install POLi

If you are still having trouble installing the software or completing a POLi transaction, please refer to the tools below:

POLi Frequently Asked Questions
Troubleshooting (PDF)
What is my bank’s current status?
Perhaps your Internet banking site is undergoing maintenance or experiencing difficulties which means POLi cannot connect to it.
How fast is my internet connection?
For best performance, a broadband connection is recommended for using POLi. However, it is possible to use POLi with a dial-up connection, but download time may vary, depending on network performance and line quality.